Speaker volume
The speaker volume is controlled by the little switch on the headset itself.
Check out the video explaining the buttons and lights!
When worn on the right ear the switch is raised up to increase the volume and it is moved down to lower the volume.
Please note: The direction of the volume control can be reversed for users who wear the headset on the left ear. Learn how to do so below!
1. Hold the MUTE and CALL CONTROL buttons for 5 -10 seconds, until the light on the headset flashes red and blue.
2. Move the volume control dial the OPPOSITE DIRECTION from it’s current setting and hold it until the light on the headset goes out.
Microphone volume
The mic volume of the OfficeRunner is controlled by the white dial on the back of the base . The settings are 0 - 9 with 6 being the most common setting to start with.
Mute
Please note: After 5 minutes the Mute feature will turn off and the mic will be active again.
The newer versions of the OfficeRunner will not beep while on mute!
Note: You can turn the tone that lets you know your on Mute down, by decreasing the Ring Detection volume. To do this turn the headset off and use the volume controls on the headset. The chiming sound will play and it will get lower and higher as you adjust it. This is the same volume as the mute tone.
To turn off the mute tone, simply turn the notification tones down completely (until you hear the double beep) You will still hear the other notifications, they will just be quiet.
Time for a new headset?
Many Sennheiser OfficeRunner Customers have switched to the Leitner LH270!
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
October 13, 2023
my volume is way low on the headset even though the volume control is all the way up. where is the mute and call control button?
———
Headset Answers:
For help with your OfficeRunner volume controls, please give us a quick call from your headset at 1-800-HEADSETS. We can tweak your volumes with you on a live call and make sure your mute button and call control buttons are working as they should be.