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Leitner Wireless Headset Has Static/Buzzing/Distortion

Updated by Kamika Royal on Aug 9, 2024

Your Leitner wireless headset should sound great whenever you use it! If it isn't sounding its best, here are some tips you can try!

Leitner Wireless Sound Quality Troubleshooting

If it is a new headset, ensure the headset has charged for 4 hours. If not, let it charge and, if it still isn't working properly, try these steps.

  1. Check compatibility and make sure headset is compatible (one can be found on our website here, under the "Available on Amazon" button or you can call us for a more complete list at 1-800-HEADSETS)
  2. Move mic boom up and down to see if it is a possible mic short
  3. Move compatibility switch a little bit, then move it back to its original spot to get out of "compat limbo." For most phones, it should be set to 1
  4. Move cords in the back of the base to see if one of them is causing the static. Try unplugging these cords for 5 seconds and then plugging them back in
  5. Move the base away from other electronics to help with any possible interference
  6. Check the connections in the back of the headset base and the settings on the bottom of your headset base. For most phones, the left switch should be set to RHL, and the right switch up at 1. Cisco phones will be on 4 when going through headset port in phone. To double-check your connections, view the Leitner Wireless Headset Setup Article
  7. Try a Leitner Wireless Reset
    Click here for the Leitner Premium Lite Reset
    Click here for the Leitner Premium Plus Wireless Reset
  8. Fine-tune the volume on the headset, base & phone
    1. Typically turning down the phone volume and turning the headset volume up will have the best sound. If that doesn't work, turning up the phone volume and decreasing the headset volume often does the trick. We'd be happy to help with this on a live call to 1-800-HEADSETS (432-3738)
  9. Pair a different headset to the base (if available)

Headset still not sounding its best? Give us a call at 1-800-HEADSETS (432-3738). We'll be happy to help you out!

Comments

Kirstie
Kirstie

July 23, 2024

Hello, I just purchased a Leitner headset for my work desk and it is really muffled. I have tried adjusting the volume on the headset and the phone. Wondering if there is something I am not trying? Thank you!
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Headset Answers replied:
For help with the sound quality on your Leitner headset, you can give us a call from the headset at 1-800-432-3738. We can take a listen to how you’re sounding and we should be able to get you sounding better with a quick support call.

Lisette
Lisette

August 11, 2023

Hello – I recently purchased a Leitner LH270 headset for work but when I go to call anyone, there’s a high pitch sound (like the old dial up internet or fax machine) coming through. How do I fix this?
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Headset Answers replied:
The high pitched noise you’re hearing most likely means the compatibility switch on the bottom of your headset base is set to the wrong number.

For most telephones, you’ll want it set to #1. For Cisco telephones try #4. If it’s any other number, then the high pitched sound you’re hearing can occur.

Bonnie Rearick
Bonnie Rearick

March 28, 2023

Hello, I got a Leitner headset yesterday and have been using it all morning,
I have some static noise on the line with or without a call.
How do I get that to go away?
Thank you
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Headset Answers replied:
Hi Bonnie, there’s a few things that could be causing the static you’re experiencing. We recommend contacting Headsets.com at 1-800-HEADSETS (432-3738). They’ll be able to quickly get this sorted out.

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?