Cisco IP Communicator Softphone Audio Settings

Cisco softphones have their own separate set of audio settings so you can more easily adjust your preferred audio source, such as a wireless computer headset or your speakers. This way you can let your computer handle regular sounds like YouTube, Spotify, and email notifications, but have your headset handle your Cisco calls. Let's break it down to make it easy for you!

Time to Change your Audio Settings

1. Click the menu icon in the upper left corner of the phone, and then click Audio Tuning Wizard
   NOTE: This can be VERY hard to find, see picture above
2. Once in, click on the NEXT button
3. You will now see a list of 4 drop-downs: HEADSET, SPEAKERPHONE, HANDSET, and RINGER
4. Set them ALL to whatever headset you are trying to connect, then click NEXT.
   Example below shows Plantronics Savi wireless, but can also be set to a Leitner Wireless Headset (as "DECT Headset") or a Sennheiser OfficeRunner (as "Sennheiser DECT")

   

5. We can adjust the listening volume by moving the slider and pressing PLAY, making sure you can hear it in your headset, then hitting NEXT
6. Now, do the same for the mic volume, making sure your voice is moving the bar, then hit NEXT, then FINISH

You should now be able to use the headset with only your Cisco softphone calls!

Time For A New Headset?

Many Cisco Customers have upgraded to the Leitner LH670.