Your handset should still work normally with your phone, even if it is plugged into the back of one of our headsets. If this isn't the case, then here are some things you can try!
DHSG/RHL Switch
Note: If you move the switch, make sure to perform a resync so that the headset will work again
How the cords are plugged
You want to make sure the headset is plugged in through the handset jack of the phone, not the headset jack. If you want to know how to set up your headset correctly, check out these video instructions!
Defective unit?
If all the connections and compats are good (set to RHL), then sometimes it can be due to a faulty base, even if the headset works fine. In this case, we would need to replace the whole unit, as the problem is in the base.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?