Enabling Call Control for RingCentral Softphone - Leitner Premium Headsets

Use these instructions to enable your Leitner headset to answer your RingCentral calls simply by turning it on. If you have any questions our friendly support team is here to help at 1-800-HEADSETS (432-3738)

Leitner Headsets are also 100% compatible with Avaya Cloud (powered by RingCentral). Use the instructions below to get set up with Avaya Cloud as well!

Setting up USB HID Device

To get the remote answering, you will need to be on a version of RingCentral that has this ability. So if you follow along here and don't see what you should, you may just need to update the firmware of RingCentral to get the extra bells and whistles. But here it is!

1. Connect your Leitner headset to the computer using the provided USB cord or USB DECT dongle
2. Open up the RingCentral app and click "Settings" in the left navigation bar
3. Click on "Notifications and sounds"

4. 

5. Head to the "Headset Support" section, and turn on "Headset Controls". A new window should pop up when activated
6. Go to the bottom of the page to "Connect your HID headsets" and click "Connect" or click on the button to turn it blue

7. 

8. If this is the first time doing this, confirm the request to connect your device to the RingCentral app

Once you get all this done, you should have remote answering up to 350 feet away, so give it a shot and have fun!

Flo Johnson

March 18, 2024

I have followed the HID headsets instructions, Have a Leitner headset but cannot answer a call on my headset, can you assist?
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Headset Answers replied:
If you’ve followed the instructions on this article and still aren’t getting remote answering, please give us a call for further help at 1-800-432-3738. We can take a look at your settings with you to get you up and running.