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Bluetooth Headset Not Playing Music and/or Calls

Updated by Hayden Everly on Feb 7, 2024

11 Comments

When using a Bluetooth headset with your phone, make sure the device in the Bluetooth settings is connected for both “call audio” and “media audio."

Note: Leitner wireless headsets don't have a media audio connection. They won't play music from a cell phone on the Bluetooth setting.

Android (Samsung, Google Pixel, etc.) Bluetooth Settings:

Go to Settings >> Connections >> Bluetooth
Tap on the gear cog to the right of your Bluetooth device
Make sure both Call and Media audio are turned on
Your headset will now work with your Android phone for both calls and music audio

iPhone:

Go to Settings >> Bluetooth >> My Devices
Click on your Bluetooth device then select the icon next to it
Click on Device Type and select Headphone
Your headset should now work for both calls and music audio

Other Troubleshooting:

If your headset still isn't working properly, try these tools:

Toggle the Bluetooth setting off, then back on again.
Go to your Bluetooth settings and forget the headset device ("Forget this device" on iPhone and the "Forget" icon on Android)
Re-pair the headset to your phone
Restart your phone by turning it all the way off, then back on again

Ashtalekshmi

July 29, 2024

My blutooth headset is not working while I am on call but it is working on audio and media.
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Headset Answers replied:
If your Bluetooth headset is not working with your phone, you’ll want to reach out to the manufacturer for further assistance. They should be able to help you with technical support.

Ankita

July 17, 2024

Hi
My head phn is not working while I am on call but it is working on audio and media
So pls help me to solve this
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Headset Answers replied:
What we’d suggest for basic troubleshooting is to delete your headphones from the Bluetooth section of your phone, then pair it back to see if this fixes the issue. If it doesn’t, we’d recommend reaching out to the seller of your headphones for further technical support.

Rin

June 21, 2024

My phone connects to the call audio, but not the media audio. I tried pressing the media button, but it won’t connect for some reason. I tried all the other ones but it still won’t work…
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Headset Answers replied:
It’s possible that your Bluetooth headset only works with call audio. You’ll need to check with the manufacturer to see if their headset works with both call and media audio or just call audio.

Adil

April 25, 2024

Am using Samsung galaxy a05. It pairs with well with Any wireless audio devices but for recording and calling it switches to the phones microphone. What could be the problem
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Headset Answers replied:
We don’t have any information on Samsung Galaxy phones. We just sell headsets. For help with your Samsung phone, we’d recommend reaching out to your cell phone provider or giving Samsung a call at 1-800-726-7864. They should have more information on your phone.

Manish BS

February 26, 2024

Wireless headphone is working in all audio but not working at calling time . Even same headphone is working in other mobiles at calling time. My phone is Redmi 9 active.it is also not working at WhatsApp call.

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Headset Answers replied:
We don’t carry the Redmi 9 telephone or headsets. We would recommend contacting the seller or manufacturer of your headset to see if it’s compatible with your device and how to get it working.

Balu

February 20, 2024

Bluetooth only calls com music not com this problem

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Headset Answers replied:
If you’re having trouble with a Bluetooth headset, we’d recommend reaching out to the seller or manufacturer of the headset for technical support. They may be able to help you figure out the issue.

Riya

February 05, 2024

Wireless headphones are not working while in a call, otherwise it’s working. I tried all the solutions mentioned here but they are still not working.
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Headset Answers replied:
If your Bluetooth headphones still aren’t working for music, we’d recommend reaching out to the seller or manufacturer to see if there is anything else you can try or to check to see if there is a warranty on your item.

william

September 12, 2024

The main problem is cannot answer call all other functions is working

Noufal

November 06, 2023

Hi.
I am using jabra elite 2 in android phonr but yesterday is blutooth audio video not working but call is working
What will do
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Headset Answers replied:
We don’t carry Jabra Bluetooth headsets so we don’t have specific troubleshooting instructions for you. We’d recommend reaching out to Jabra for further help with your headset. They can be reached at: 1-866-697-8757. Hopefully they can get you back up and running!

Llewelyn Smith

August 02, 2023

I’m able to play music via the Bluetooth in my car but not phone calls with my new Motorola G-13 phone that I got on Sunday, can you please explain to me why that is please?
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Headset Answers replied:
This sounds like there may be a setting in your new Motorola phone to adjust. Or, there may even be something in the Bluetooth settings in your car that may need to be changed. We’d recommend first reaching out to Motorola to see if they have a solution. They will most likely know where the issue is coming from.

Codie Pitt

May 25, 2023

None of these worked. At all. And my headphones on android ONLY play my music when I’m on a call but as soon as call ends music is no longer coming through headphones DESPITE the connection setting being set for calls AND audio and saying it’s connected.
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Headset Answers replied:
We’d recommend contacting the seller of your headphones to see if they know of a reset specific to their product or to check on your warranty status.

Hopefully they can get this resolved for you!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Looking for office headsets in the UK? Check out Headsets.co.uk.

Bluetooth Headset Not Playing Music and/or Calls

Android (Samsung, Google Pixel, etc.) Bluetooth Settings:

iPhone:

Other Troubleshooting:

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