Sennheiser Wireless Manual Disconnect

Updated by Kamika Royal on Apr 5, 2024

Give this reset a try if you have a red diamond with battery lights on your Sennheiser Wireless base

Manual Disconnect
  1. Start with the headset out of the charging base.
  2. Press and hold the ON/OFF button on the headset. It will begin to flash red after about 5-10 seconds.
  3. Continue to hold the button down until the battery lights on the headset base disappear.
  4. Place the headset back on the charging base and wait until the light on the headset comes on solid blue and the battery lights come back.
  5. The headset is now reset.

The on/off button on the OfficeRunner is a small rectangular button on your ear

If this reset doesn't work, give us a call at 1-800-HEADSETS (432-3738). We'll be happy to continue to help!

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?