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Sennheiser Internal Electronics Reset

Updated by Hayden Everly on Sep 11, 2024

If you recently experienced a power surge or electrical storm, there is a chance it could make your OfficeRunner quit working. Here is a reset that may bring it back to life!

  1. Start with the headset on the charger and all the cords in place
  2. Press and hold the small recessed button to the right of the dipswitch pane on the back of the cube for 10 seconds, then let go
  3. Let the headset sit on the charging station, undisturbed, for 30 minutes
  4. Remove the power and USB cords for 1 hour. This eliminates all traces of the internal electronics glitch
  5. Reconnect power and USB
OfficeRunner Lightning strike glitch reset electrical storms

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Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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