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1) Make sure the green light on the CS55 base turns on/off immediately as it should when pressing the silver talk button.
2) If so, and none of the resets change anything, it may be a bad power cord or source. Try connecting the DCA to another outlet. Even if they’re using a surge protector, try another outlet on the power strip or wall outlet.
3) If there is another working CS55 (or 510S, CS50, CS70, CS351 - they all use the same DCA) in the Customer’s office, see if you can borrow the DCA from it to swap out for the one in question. A bad DCA cord can not only cause an Online Indicator not to work, but also may cause a handset lifter to delay or lift/lower like it has a mind of its own.
If the delay continues even with another DCA, its the headset system must be replaced.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?