My phone goes to speakerphone not headset, what do I do?

Updated on Mar 1, 2024

Do you have a button on your Aastra phone that has a shared “handsfree” button that can either turn on/off Speakerphone or work as a Headset Button?

Well, if so, here’s how to set it up:

1) Press the Options button and toggle down to “Audio Mode”

2) Once in “Audio Mode” select “HEADSET/SPEAKER” to turn on the Headset Button.

Whichever is first is what it defaults to. So if you have it set to speaker/headset and you push the speaker button it’ll go to speaker phone even if you have a headset connected, but if you have it as headset/speaker you can use the headset and if the headset is off, you’ll be able to use your speaker phone.

(see instructions below for more information)

Aastra 6730i and 6731i changing audio path for headset

Aastra 6760i desk phone

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH570 Wireless Office Headset
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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?