If you're using a Leitner Premium Lite (LH200/300) headset, check out the Leitner Premium Lite Headset lights article!
Note: The FocusLight on the LH400 series headsets will have the same functions, however, there will be no base FocusLight since there is no charging base.
Action |
Lights |
Headset turned on |
Blue |
|
Phone ringing (if you have EHS or lifter) Microsoft Teams or RingCentral is ringing |
Flashing Blue |
Microphone muted |
Purple |
Headset and base pairing |
Two Purple Flashes (headset and base) |
|
Less than 20% charge left |
Flashing Purple (headset) If using LH400 series, dongle will also flash white |
Error - find troubleshooting steps here |
Double Flashing Purple (repeating when headset is on base) |
|
Headset and base/dongle not paired Battery dead |
Flashing Red |
Headset turned off and out of base |
No FocusLight |
If you're charging the headset by plugging a USB-C cord directly into the headset itself, these are the lights you'll see while it is charging:
Charge Percentage |
Lights |
20% or lower |
Flashing Red |
20% - 80% |
Flashing Blue |
80% - 100% |
Solid Blue |
|
Error - for Premium Dongle find troubleshooting steps here Error- for Premium Plus find troubleshooting steps here |
Flashing Purple |
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?