Enabling Call Control for Avaya Cloud Softphone - Leitner Premium Headsets

Use these instructions to enable your Leitner headset to answer your Avaya Cloud calls simply by turning it on. If you have any questions our friendly support team is here to help at 1-800-HEADSETS (432-3738)

Setting up USB HID Device

To get the remote answering, you will need to be on a version of Avaya Cloud that has this ability. So if you follow along here and don't see what you should, you may just need to update the firmware of the softphone with your IT Team. Here it is!

1. Connect your Leitner headset to the computer using the provided USB cord or USB DECT dongle
2. Open up the Avaya Cloud app and click "Settings" in the left navigation bar
3. Click on "Notifications and sounds"

4. 

5. Head to the "Headset Support" section, and turn on "Headset Controls". A new window should pop up when activated
6. Go to the bottom of the page to "Connect your HID headsets" and click "Connect" or click on the button to turn it on

7. 

8. If this is the first time doing this, confirm the request to connect your device to the Avaya Cloud app

Once you get all this done, you should have remote answering up to 350 feet away, so give it a shot and have fun!