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Bluetooth Dongle Stops Working When Plugged In

Updated by Hayden Everly on Feb 7, 2024

Cause:

This can be caused by an Electro-Static-Discharge (ESD) in the connection between the USB Bluetooth adapter and the USB port.

Resolution: Reset all devices.

  1. Close all applications and shut down the computer.
  2. Remove the USB Bluetooth adapter from the USB port.
  3. If using a USB hub, disconnect and reconnect the hub’s power cable.
  4. Turn on the computer.
  5. Insert the USB Bluetooth adapter into a different USB port.
  6. Restart applications.
  7. If necessary, choose the headset Bluetooth dongle as the default device in the Sounds and Audio Devices menu of the computer’s Control Panel
    1. Go to Start>Settings>Control Panel>Sounds and Audio Devices>Audio Tab

The headset should then be detected.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?